CHLA faculty, residents, fellows, and postdocs should already have a USC Net ID.
Please Note: CHLA users may not use the Cerner features in KECKCap unless they have a dual appointment and an active Cerner account. KECKCap is NOT connected to CHLA’s Electronic Medical Records.
KECKCap ACCOUNT CREDENTIALS
KECKCap requires the following to gain access:
USC Net ID and password to establish new user accounts.
Access to the Keck Med VPN
Requires a Medmail account to access the Keck Med VPN. (ex.- john.doe@med.usc.edu)
HOW TO ACCESS THE MED VPN
To access the Med VPN simply log on to the keck portal https://keckportal.med.usc.edu/ and select the intranet icon. Once the browser window opens navigate to keckcap.med.usc.edu.
HOW TO SIGN IN
Using your medmail account, you must first connect to the Med VPN.
Once on the Med VPN, the URL for KECKCap is https://keckcap.med.usc.edu.
You will use your USC Net ID account (not med) to log on to KECKÇap.
After first login, please email support@sc-ctsi.org requesting your login be added to the user allow list.
CHLA USERS WITHOUT A USC NET ID
If you do not have a USC Net ID, you must request a sponsored temporary Net ID through the USC IVIP application process. Please complete this form: https://redcap.link/IVIP. Once the form has been processed, please follow the instructions provided for activating your USC Net ID.
CHLA USERS WITHOUT A MEDMAIL ACCOUNT
To request a medmail account, please complete XXXX. You must first have a USC Net ID before you request a medmail account.
CHLA IVIP / NET ID RENEWAL
If your Net ID has reached or is approaching the expiration period, please complete the IVIP application again for renewal. The maximum duration of a guest’s Net ID is 14 months.
CHLA-SPONSORED, GUEST AFFILIATE ACCOUNTS
To learn more about how CHLA projects can sponsor a guest account for outside collaborators through the USC IVIP process, please click here for more info.
HOW TO SIGN IN
If you are an IVIP / Guest account holder, you must activate your USC Net ID before you attempt to sign in to REDCap.
The URL for KECKCap is https://keckcap.med.usc.edu. If you have an active USC Net ID and receive an error upon your first sign-in attempt, please email cri@usc.edu to have your Net ID added to the user inclusion group.
COMMON LOGIN ERRORS
Forgot your USC Net ID or password? Call ITS Customer Support at 213-740-5555
Duo Authentication help can be found here: https://itservices.usc.edu/duo/
You may also visit our Common Login Errors FAQ page.
Need to be added to the REDCap inclusion group, email cri@usc.edu.