{"xsrfToken":"c603550d5e42da3622f81acffaff05aa202911f3_lout","branding":{"id":"2","key":"tsd","name":"SC-CTSI Clinical Research Informatics Service Hub","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#82082b","headerLinkHoverBGColor":"#82082b","headerBadgeColor":"#82082b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the SC CTSI Clinical Research Informatics Service Hub","sharedPortalName":"CRI Service Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the SC CTSI Clinical Research Informatics Service Hub","sharedPortalName":"CRI Service Hub","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#990000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"tsd","projectId":10800,"serviceDeskId":2,"name":"SC-CTSI Clinical Research Informatics Service Hub","description":"<p>Welcome to the Clinical Research Informatics (CRI) Service Hub. Please use this portal to submit your request.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"139","name":"Access Optum Datasets","descriptionHtml":"","callToAction":"Access Optum Datasets","introHtml":"<p>Submit a request for assistance with accessing Optum datasets</p>","icon":11687,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11687","groups":[35],"key":""},{"id":"169","name":"Clinical Data Extraction from Keck and LA County/DHS","descriptionHtml":"","callToAction":"Clinical Data Extraction from Keck and LA County/DHS","introHtml":"<p>Submit a request to extract patient data from the electronic medical records at both Keck Medicine of USC and LA County/DHS.</p>","icon":11537,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11537","groups":[35],"key":""},{"id":"113","name":"Clinical Data Extraction from Keck Medicine of USC","descriptionHtml":"","callToAction":"Clinical Data Extraction from Keck Medicine of USC","introHtml":"<p>Submit a request to extract patient data, or search clinical notes from the electronic medical records at Keck Care sites.</p>","icon":11537,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11537","groups":[35],"key":""},{"id":"114","name":"Clinical Data Extraction from LA County/DHS","descriptionHtml":"<p><a href=\"https://sc-ctsi-cri.atlassian.net/wiki/spaces/FAQS/pages/696615033/CRI+Recharge+Rates\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for more information on recharge rates for our services.</a></p>","callToAction":"Clinical Data Extraction from LA County/DHS","introHtml":"<p>Submit a request to extract patient data from the electronic medical records at LA County/DHS sites.</p>","icon":11537,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11537","groups":[35],"key":""},{"id":"170","name":"Clinical Data Pull (CDP) Activation","descriptionHtml":"<p>Coming Soon!</p>","callToAction":"Clinical Data Pull (CDP) Activation","introHtml":"<p>Coming Soon!</p>","icon":11698,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11698","groups":[43],"key":""},{"id":"112","name":"Data Discovery Tool Account Request","descriptionHtml":"<p>To access the cohort discovery tools, *<b>you are required to complete the HIPAA and Human Subjects CITI trainings.</b>* Please <a href=\"https://sc-ctsi-cri.atlassian.net/wiki/spaces/FAQS/pages/2399305876/Accessing+i2b2#Obtaining-an-i2b2-Account\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here</a> for more information on this requirement.</p>\n<p>Our team will verify that you meet these requirements prior to creating your accounts.</p>","callToAction":"Data Discovery Tool Account Request","introHtml":"<p>Request access to i2b2, LADR, ENACT and/or TriNetX</p>","icon":11637,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11637","groups":[37],"key":""},{"id":"190","name":"Data Portal Support","descriptionHtml":"","callToAction":"Data Portal Support","introHtml":"<p>Submit a ticket for assistance with the Data Portal.</p>","icon":11647,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11647","groups":[37],"key":""},{"id":"145","name":"General Question","descriptionHtml":"<p>Use this form to submit a question or request that is not covered elsewhere in this portal.</p>","callToAction":"General Question","introHtml":"<p>Submit a general question to the Clinical Research Informatics team.</p>","icon":11671,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11671","groups":[38],"key":""},{"id":"171","name":"KECKCap Account Request","descriptionHtml":"","callToAction":"KECKCap Account Request","introHtml":"<p>Request a KECKCap account.</p>","icon":11699,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11699","groups":[43],"key":""},{"id":"191","name":"KECKCap Project Activation","descriptionHtml":"","callToAction":"KECKCap Project Activation","introHtml":"<p>Submit a request to activate a new project in KECKCap</p>","icon":11697,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11697","groups":[43],"key":""},{"id":"195","name":"Medical Images Request for Research","descriptionHtml":"","callToAction":"Medical Images Request for Research","introHtml":"<p>Submit a request to obtain medical images for research purposes. Note that this service is only available for USC Keck medical record data.</p>","icon":11650,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11650","groups":[35],"key":""},{"id":"140","name":"OpenSpecimen Project Design Assistance","descriptionHtml":"<p><a href=\"https://sc-ctsi-cri.atlassian.net/wiki/spaces/FAQS/pages/696615033/CRI+Recharge+Rates\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for more information on recharge rates for our services.</a></p>","callToAction":"OpenSpecimen Project Design Assistance","introHtml":"<p>Submit a request for assistance with project design in OpenSpecimen</p>","icon":11686,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11686","groups":[36],"key":""},{"id":"142","name":"Paid REDCap Design Services","descriptionHtml":"<p>The Clinical Research Informatics team can assist you with designing, building, and piloting your REDCap project or database. Please complete the form below and we will contact you to schedule a free 1-hour consultation.</p>\n<p><a href=\"https://sc-ctsi-cri.atlassian.net/wiki/spaces/FAQS/pages/696615033/CRI+Recharge+Rates\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for more information on recharge rates for our services.</a></p>","callToAction":"Paid REDCap Design Services","introHtml":"<p>Submit a request for assistance with designing a REDCap project.</p>","icon":11688,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11688","groups":[43],"key":""},{"id":"141","name":"Social and Environmental Determinants of Health (SEDoH) Data","descriptionHtml":"","callToAction":"Social and Environmental Determinants of Health (SEDoH) Data","introHtml":"<p>Submit a request for assistance with Social and Environmental Determinants of Health (SEDoH) Data</p>","icon":11521,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11521","groups":[35],"key":""},{"id":"21","name":"[archived] Data Request","descriptionHtml":"<p>You can use this form to inquire about the status of an IRB approved Clinical Data Request. IRB approval is reqired if you are requesting Protected Health Information. If you do not know how to obtain a Clinical Data Request number, please see our Knowledgebase Article: <a href=\"https://sc-ctsi-cri.atlassian.net/wiki/display/FAQS/How+to+submit+a+clinical+data+request+with+i2b2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to submit a request with i2b2</a>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you still need help, you may want to attend an i2b2 training session or request a Clinical Research Informatics Data consultation</p>","callToAction":"[archived] Data Request","introHtml":"<p>Get help with a Clinical Data Request</p>","icon":10816,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10816","groups":[],"key":""},{"id":"8","name":"[archived] Fix an account problem","descriptionHtml":"","callToAction":"[archived] Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10820,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10820","groups":[],"key":""},{"id":"17","name":"[archived] mHealth Consultation","descriptionHtml":"","callToAction":"[archived] mHealth Consultation","introHtml":"<p>Request help with an mHealth project or proposal</p>","icon":10818,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10818","groups":[],"key":""},{"id":"22","name":"[archived] REDCap Project Activation","descriptionHtml":"","callToAction":"[archived] REDCap Project Activation","introHtml":"<p>Activate my REDCap Project</p>","icon":10902,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10902","groups":[],"key":""},{"id":"84","name":"[archived] REDCap Project Migration Help","descriptionHtml":"","callToAction":"[archived] REDCap Project Migration Help","introHtml":"<p>Request Assistance Migrating Projects (Must attempt on your own first)</p>","icon":11633,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11633","groups":[],"key":""},{"id":"12","name":"[archived] Request a new i2b2 account","descriptionHtml":"<p>All i2b2 users must have accounts in iStar and current CITI Human Subjects and HIPAA training certification. If you are not sure if you have the corect training check <a href=\"https://istar.usc.edu/iStar/Personalization/MyProfile\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">your iStar profile</a>. If you have certifications, but have not uploaded your certificates, send them to istar@usc.edu. More information about training is available <a href=\"https://istar.usc.edu/iStar/Rooms/DisplayPages/LayoutInitial?PageID=PAGE00007738\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>. <br class=\"atl-forced-newline\"> If you are requesting an account for someone else, you can check their training status with <b>Section 02. Study Personnel</b> section of your iStar project. Badges \"HS\" and \"HIPAA\" must both be present in the Certification column.</p>","callToAction":"[archived] Request a new i2b2 account","introHtml":"<p>Request a new account for i2b2</p>","icon":10901,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10901","groups":[],"key":""},{"id":"13","name":"[archived] Request a training session","descriptionHtml":"","callToAction":"[archived] Request a training session","introHtml":"<p>Request a special training for REDCap</p>","icon":10804,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[],"key":""},{"id":"87","name":"[archived] Request Access to Cerner HealthFacts","descriptionHtml":"","callToAction":"[archived] Request Access to Cerner HealthFacts","introHtml":"<p>Available to USC Staff, Students, Faculty, Residents and Fellows</p>","icon":10832,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""},{"id":"138","name":"Access OpenSpecimen","descriptionHtml":"","callToAction":"Access OpenSpecimen","introHtml":"<p>Submit a request to access OpenSpecimen Biobanking Application</p>","icon":11686,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11686","groups":[],"key":""},{"id":"172","name":"Activate Automated Data Extraction Feature","descriptionHtml":"","callToAction":"Activate Automated Data Extraction Feature","introHtml":"<p>Request to activate one of our Cerner to KeckCap automated data extraction features</p>","icon":10900,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[],"key":""},{"id":"167","name":"Clinical Data Mart (CDM) Activation","descriptionHtml":"","callToAction":"Clinical Data Mart (CDM) Activation","introHtml":"<p>Submit a request to enable the Clinical Data Mart (CDM) feature on your KeckCap project.</p>","icon":10900,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[],"key":""},{"id":"144","name":"Cohort Discovery Tool Training Request","descriptionHtml":"","callToAction":"Cohort Discovery Tool Training Request","introHtml":"<p>Request a training session with a member of the Clinical Research Informatics team for i2b2, LADR, ACT and/or TriNetX</p>","icon":11533,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11533","groups":[],"key":""},{"id":"143","name":"Consultation","descriptionHtml":"","callToAction":"Consultation","introHtml":"<p>Consultation with the Clinical Research Informatics team</p>","icon":11638,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11638","groups":[],"key":""},{"id":"7","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Uncategorized</p>","icon":10827,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[],"key":""},{"id":"168","name":"HelpSpot Billing","descriptionHtml":"","callToAction":"HelpSpot Billing","introHtml":"","icon":11658,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11658","groups":[],"key":""},{"id":"192","name":"Internal Tracking","descriptionHtml":"","callToAction":"Internal Tracking","introHtml":"<p>Internal emails and other items we want to keep record of</p>","icon":11540,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11540","groups":[],"key":""},{"id":"194","name":"Presentation Tracking","descriptionHtml":"","callToAction":"Presentation Tracking","introHtml":"<p>Internal - for tracking presentations that have been done by CRI</p>","icon":11702,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11702","groups":[],"key":""},{"id":"166","name":"REDCap General Consultation","descriptionHtml":"","callToAction":"REDCap General Consultation","introHtml":"","icon":11672,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11672","groups":[],"key":""},{"id":"173","name":"TriNetX External Dataset Request","descriptionHtml":"","callToAction":"TriNetX External Dataset Request","introHtml":"","icon":11693,"iconUrl":"https://sc-ctsi-cri.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11693","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"Access Clinical Data"},{"id":37,"name":"Research Informatics Tools"},{"id":36,"name":"Biobanking Applications"},{"id":43,"name":"REDCap & KECKCap"},{"id":38,"name":"General"}],"orderMapping":{"35":[113,114,169,195,141,139],"37":[112,190],"38":[145],"43":[142,171,191,170],"36":[140],"9":[7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"37f6d3a9-ba04-331f-83a7-dd7dc912aacd","appLinkName":"Confluence (sc-ctsi-cri.atlassian.net)","appLinkUrl":"https://sc-ctsi-cri.atlassian.net/wiki","spaceKey":"FAQS","spaceName":"FAQs","spaceUrl":"https://sc-ctsi-cri.atlassian.net/wiki/display/FAQS","isServer":false},"labels":[],"projectKey":"CHD","serviceDeskId":2,"kbLinkDomainURLs":["https://sc-ctsi-cri.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZTUwYzc5Ny04M2QyLTQ0YTktYjM4My02Y2EzMmMzMmM4MTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE4MDgsIm5iZiI6MTczMjE3MDYwOH0.NNr8_xHSjPOLjTuSnCNXnqU52UoKpqVC6djNqErZaIk","targetCollection":"upload-project-10800","endpointUrl":"https://api.media.atlassian.com","clientId":"5e50c797-83d2-44a9-b383-6ca32c32c812","tokenDurationInMins":20}},"sharedPortal":{"name":"CRI Service Hub","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sc-ctsi-cri.atlassian.net/wiki","kbLinkDomainURLs":["https://sc-ctsi-cri.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}