FAQs - IVIP Applications for REDCap Access
What is an IVIP application, and what is it for?
The iVIP platform is a website that helps create and manage accounts for guests at USC. It also allows people to request digital services for guests and other people who are associated with the university. However, only trained staff members from specific departments can access the website and it can only be used while on the USC campus. Learn more in this link:https://itservices.usc.edu/iam/ivip/
Do I need to fill out all the fields for the IVIP form?
In order for your IVIP form to be approved and processed, you must fill out all the fields that are required in the form. It is important to make sure that all the required information is provided accurately and completely before submitting the form.
Who is my IVIP sponsor at CHLA?
The IVIP form you have received has Dr. Tamara Simon listed as your sponsor at CHLA towards the bottom of the form. It is important to understand that your IVIP sponsor is not the same as your CHLA Principal Investigator.
If I am a full-time employee at CHLA, why is my access to REDCap only valid for a maximum of 14 months?
USC aims to ensure that users have access to the system only when it is necessary for a specific project or purpose, and their access is terminated once their need for it ends, preventing them from retaining access indefinitely.
My REDCap access is about to expire. How should I renew my access?
In the event that your REDCap account access is approaching its expiration date, and you require continued access to specific projects, you must complete and submit the IVIP form to ksomivip-l@usc.edu with an appropriate justification for why you still require access to REDCap. Please ensure that you clearly indicate in your email that this is a REDCap account renewal or extension request. Note that it can take up to 1-2 weeks for IVIP forms to process before receiving an activation email.
My REDCap access has expired. How do I get it back?
If your REDCap access has expired, you should follow the same instructions as above with an appropriate justification for why you still require access to REDCap. Please ensure that you clearly indicate in your email that this is a REDCap account renewal or extension request.
I haven’t heard back about the status of my IVIP application yet. What should I do?
In the event that a period of more than two weeks has elapsed since the submission of your IVIP application form to ksomivip-l@usc.edu, and you have yet to receive an activation email, kindly consider contacting support@sc-ctsi.org for further assistance.
For any other IVIP account related questions, contact support@sc-ctsi.org or for other technical issues, call USC ITS at 213-740-5555.
Logging into REDCap for the First Time
How do I retrieve my USC Net ID?
Please visit the web page http://www.usc.edu/firstlogin to retrieve your USC Computer account username (aka USC Net ID) and pick a password.
The IVIP system only updates 3 times daily. The final daily update is at 4:00 PM Pacific Time. If you are trying to activate your USC NET ID, but are receiving an error message, or your information is not recognized, you may need to wait until the following day to active your USC NET ID.
Once I have my USC Net ID, how do I log into REDCap?
Navigate to https://redcap.med.usc.edu/
Setting up Duo Two-Factor Authentication
You will be required to use Duo Two-Factor Authentication each time you log into REDCap.
I have REDCap access now. Where are the research projects that I am in?